Help us to Help you.

If you need to ring for a washer repairs try to have a brief list of ‘what’s wrong’ at the ready. Ringing an appliance repairer and simply saying: “My washing machine is not working” isn’t going to provide your technician with enough information to pre-diagnose the problem. That lessens the chance they can bring the right parts to fix the problem. Please also remember the ‘pre-diagnosing’ a fault is only an ‘educated’ guess. A good technician who is very familiar with the brand and model of the machine you have will still only ‘guess’ right about 70% – 80% of the time such is the complexity of a modern machine.

Common Faults and what you can do.

1. Washer is not draining / there is water stuck in my washing machine.appliance tradesperson

  • Action: Check your Filter.
  • In a lot of cases you will find a coin, bobby pin or something small jamming your pump. That means that the machine will not drain.
  • Unplug your washing machine from the wall.
  • If possible take a bucket and your drain hose, place the bucket on the floor and your drain hose in the bucket. This should cause a syphoning effect and allow the water to escape.
  • To stop the flow of water simply lift the drain hose above the half way point on your washing machine.
  • In most front loaders  the filter is at the front right hand side of the unit (see user manual for top loaders and other  front loaders.).
  • Unplug the washer from the power, remove the cover at the front, then unscrew the filter.
  • Be warned all the water that is currently in the machine will pour out.
  • Check if there is anything in the filter.
  • If there is nothing and it still won’t drain you probably need a new pump.
  • Pumps usually range from $60 – $140 depending on your brand.
  • Note: emptying water before a technician gets to your home will save time and money.


2. My washing machine is not spinning.

  • Action: ‘Not Spinning’ can have a number of causes so first things first we will need more information.
  • Is your washing machine draining? Washing machines will not spin if they still have water in them. If your washing machine still is full of water please refer to “my washing machine is not draining” (see below).
  • Is the washing machine washing? If the answer is no, but you can still hear the motor, then the most likely cause is the belt has come off or broken. Belts normally cost between $30 – $50 depending on brand.If the unit is washing, then it could be your belt has stretched, and is slipping, or a pressure switch problem.  To test if the belt is slipping put a load of towels on. Let them get wet and then change the machine to a ‘spin’ cycle. If the bowl slips the problem is most likely the belt. Remember also not all machines have belts now-a-days so if your’s doesn’t then the cause may be varied.

3. My washing Machine is staining / leaving grease / leaving oil on my clothes.inner-bowl

  • It is very unlikely this problem is caused by your washing machine. The most common cause of this symptom is “scrud” build up.
  • Scrud is a build up of excess soap, dirt and fat on the outside of your tub.
  • The main cause of scrud is the combination of Cold water washing and cheap or excessive use of detergent.
  • Many people argue “I have been washing with cold water all my life!” Modern machines use a lot less water than the ones made even 10 years ago, and detergent comes in a much higher concentration. This combination along with other factors such as water temperature means that the detergent is not dissolving properly and therefore is building up in the back of your machine where you can’t see it.
  • Eventually the build-up becomes too great and it starts breaking off and stains your washing.
  • Let me put it to you another way, if you cook sausages, would you wash your pan in cold water?
  • Action: To solve this problem, you need to do a “Hot” wash, making sure there is nothing in your washing machine.
  • Put 1 cup of vinegar in where you would normally put the soap and let the unit run through a normal cycle.
  • Depending on the thickness of the scrud you may need to do this a few times to clear the build up.
  • There are also products you can buy from Bunnings commonly known as a caustic wash. This will do the same job but it is much heavier duty.
  • To avoid this problem in the future we recommend switching to a warm wash.
  • If you believe your clothes still need to be washed in cold water, wash your towels and sheets in a hot wash, this will help keep scrud build up to a minimum.
  • A lot of front loaders now recommend ‘above 30 degrees Celsius’ as the minimum temperature even for a cold wash. Even Gold Coast tap water temperatures are seldom above 30 degrees even in summer.

Remember good maintenance like making sure you don’t have coins, screws, ‘bobby pins’ and paper clips in your pockets can save you a small fortune on washer repairs. Cleaning the filters and replacing them regularly is an inexpensive way to avoid unnecessary washer repairs also. Broken filters don’t filter!